money88 Privacy Policy

1 Introduction

money88 is committed to protecting the privacy and security of the personal data of all users of the money88 Platform. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by money88 in connection with the Platform at money88.vu.

This Policy should be read in conjunction with the money88 Terms & Conditions, which govern your use of the Platform. Defined terms not otherwise defined in this Policy have the meanings given to them in the Terms & Conditions.

We take data protection seriously. Whether you are a player in Kuala Lumpur checking your balance, a user in Penang reviewing your betting history, or a new registrant in Johor Bahru, the same standards apply to the handling of your personal data across the money88 Platform.

2 Data We Collect

2.1 Data You Provide Directly

When you register an account with money88, use the Platform's features, or contact our support team, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, government-issued identification number (for KYC purposes), gender.
• Contact Data: Email address, mobile phone number, residential address.
• Financial Data: Payment method identifiers (e.g., registered e-wallet account reference, bank account number for withdrawals), transaction history, deposit and withdrawal records.
• Identity Verification Documents: Copies of government-issued photo ID (MyKad, passport), utility bills or bank statements for proof of address (collected as part of KYC procedures).
• Communications Data: Records of your correspondence with money88 customer support, including live chat transcripts and email exchanges.

2.2 Data Collected Automatically

When you access and use the money88 Platform, we may collect certain technical data automatically, including:

• IP address and approximate geolocation data;
• Device type, operating system, and browser type;
• Session duration, pages viewed, and navigation patterns within the Platform;
• Betting activity, game session data, and wager amounts;
• Login timestamps and session identifiers;
• Referral source (how you arrived at the money88 Platform).

2.3 Data from Third Parties

money88 may receive personal data about you from third-party sources in limited circumstances, including from payment processors (to verify transaction status), identity verification service providers (to assist with KYC compliance), and fraud detection services.

3 How We Use Your Data

money88 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, verify, and administer your money88 Account, including processing deposits and withdrawals.
• Service Delivery: To provide access to the games, betting markets, and other features of the money88 Platform.
• KYC & AML Compliance: To verify your identity, assess age eligibility, and fulfil our obligations under applicable anti-money laundering regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account compromise, and prohibited activities as defined in the Terms & Conditions.
• Customer Support: To respond to your enquiries, complaints, and support requests.
• Responsible Gaming: To monitor betting patterns, identify players who may be experiencing gambling-related difficulties, and to facilitate the use of responsible gaming tools including deposit limits and self-exclusion.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance and functionality of the money88 Platform.
• Marketing Communications: Where you have provided consent, to send you promotional communications about money88 bonuses, new game releases, and special offers. You may withdraw consent at any time.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent regulatory or law enforcement authorities.

4 Legal Basis for Processing

money88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of the agreement between you and money88, including account registration, the provision of gaming services, and the processing of deposits and withdrawals.
• Legal Obligation: Processing necessary for money88 to comply with applicable legal obligations, including KYC verification, AML reporting obligations, and responses to lawful authority requests.
• Legitimate Interests: Processing necessary for the legitimate interests of money88 that are not overridden by your data protection rights, including fraud prevention, platform security, and improvement of the Platform.
• Consent: Processing of your data for marketing communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

money88 does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We may share your personal data with the following categories of recipients strictly on a need-to-know basis:

• Payment Processors: Payment service providers (including e-wallet operators such as Touch n Go and Boost, and banking partners) who process deposits and withdrawals on behalf of money88.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to assist with identity verification and compliance screening.
• Gaming Studio Partners: Game providers who supply live casino streams or slot content to money88 may receive limited session data necessary for game delivery and fairness auditing.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support the operation and security of the money88 Platform.
• Regulatory Authorities & Law Enforcement: Where money88 is required by law, court order, or regulatory direction to disclose personal data to competent authorities.
• Professional Advisors: Legal, accounting, and auditing professionals engaged by money88, subject to applicable professional confidentiality obligations.

6 Cookies & Tracking Technologies

The money88 Platform uses cookies and similar tracking technologies to facilitate Platform operation, maintain your logged-in session, measure performance, and enhance the user experience. The following categories of cookies may be used on the Platform:

6.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They include session cookies that maintain your authenticated state while logged in to your money88 Account. These cookies cannot be disabled without preventing core Platform functionality.

6.2 Performance & Analytics Cookies

These cookies collect aggregated, anonymised data about how users interact with the money88 Platform — such as which pages are visited most frequently and whether error messages are encountered. This information is used to improve the Platform. No personally identifiable information is collected through performance cookies.

6.3 Functional Cookies

These cookies enable the Platform to remember your preferences — such as your preferred language or display settings — to provide a more personalised experience on subsequent visits to money88.

6.4 Managing Cookies

You may configure your browser to refuse all or certain cookies, or to alert you when cookies are being set. If you disable or refuse cookies, please note that some parts of the money88 Platform may become inaccessible or may not function as intended, including the ability to maintain a logged-in session.

7 Data Retention

money88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active Account relationship with money88, and for a period of at least five (5) years following Account closure.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable AML law.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years to satisfy AML record-keeping requirements.
• Customer Support Records: Retained for up to three (3) years from the date of the relevant interaction.
• Technical & Log Data: Retained for up to twelve (12) months for operational and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8 Data Security

money88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and the money88 Platform;
• Encryption of sensitive data at rest on money88's servers;
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Regular penetration testing and vulnerability assessments;
• Formal incident response procedures for addressing potential data security breaches.

While money88 takes all reasonable steps to protect your personal data, no transmission of data over the internet or electronic storage system is entirely secure. If you have reason to believe that your interaction with money88 is no longer secure, please contact our support team immediately.

9 Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by money88:

• Right of Access: The right to request a copy of the personal data money88 holds about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete personal data held by money88.
• Right of Erasure: The right to request deletion of your personal data in certain circumstances, subject to money88's legal retention obligations.
• Right to Restriction: The right to request that money88 restricts the processing of your personal data in certain circumstances.
• Right to Portability: The right to receive a structured, commonly used, machine-readable copy of the personal data you have provided to money88, where processing is based on consent or contract.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact money88 support. We will respond to verified requests within a reasonable timeframe. We may require you to verify your identity before processing your request.

10 Children's Privacy

The money88 Platform is strictly for use by adults aged 21 years and above. money88 does not knowingly collect personal data from persons under the age of 21. If money88 becomes aware that personal data has been collected from a person under the minimum age, such data will be deleted and the associated Account will be closed immediately. If you have reason to believe that a person under the minimum age has registered an Account with money88, please contact our support team.

11 International Data Transfers

money88 may transfer personal data to service providers or infrastructure partners operating in jurisdictions outside Malaysia. Where such transfers occur, money88 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including the use of contractual data protection clauses consistent with applicable data protection standards.

12 Changes to This Privacy Policy

money88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material, we will provide reasonable notice by posting a prominent notice on the Platform or by notifying registered users at the email address on file. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision. Your continued use of the money88 Platform following the publication of any revised Policy constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or money88's data processing practices, please contact us using the details below:

Please include your registered email address and a brief description of your request or concern when contacting us. We aim to acknowledge all data-related enquiries within five (5) business days.